Which action should be prioritized when handling a major emergency in an aquatic facility?

In a major emergency situation at an aquatic facility, the most critical action is information gathering and media control. This prioritization is essential for several reasons. First, it helps ensure that accurate information is communicated to the public and staff, which can significantly mitigate panic and misinformation. When an emergency occurs, the flow of information can be chaotic and prone to rumors. By gathering data from reliable sources and maintaining control over what is shared with the media, aquatic facility staff can manage the narrative and provide updates that are factual and directive.

Furthermore, effective communication allows rescue operations to be coordinated efficiently. Staff and emergency responders need to know the specifics of the situation, such as the nature of the emergency, the number of individuals involved, and any immediate risks present. This information is pivotal for making informed decisions and implementing appropriate responses that prioritize safety.

In contrast, creating new pool policies, preparing for public events, or training new lifeguards are all activities that, while important to the ongoing operations of the facility, do not address the immediate needs of a major emergency. During such a crisis, the focus must be on managing the situation in real-time, providing safety for patrons and staff, and ensuring that the response is organized and effective.